FAQ

SHOPPING

HOW CAN I PURCHASE A BYANNE PIECE?

All of our pieces can be purchased via the
contact us page, and/in person at our office
address.

DO YOU HAVE A PHYSICAL STORE?

We have a physical store where clients are
welcome to view, try on and make payments but
only by appointments.

CAN I TRY ON PIECES BEFORE MAKING PAYMENTS?

Clients are welcome to try on pieces before
making payment. Please note that we receive
clients by appointment only.

CAN I PURCHASE AN ENGAGEMENT RING?

We currently do not stock engagement rings. All
engagement rings can be bought on custom
order only.

CAN I CUSTOMISE MY BYANNE PIECE?

We offer custom jewelery designs; please contact
us via any of our communication channels and a
sales associate will provide all necessary
information.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept naira and usd cash payments; we also
accept naira, usd and gbp transfers.

ARE THERE CERTIFICATES OF AUTHENTICITY

Every ByAnne Jewellery is provided with its proof
of authenticity as a genuine ByAnne product.
More details of the jewellery would also be
included. Kindly contact us for more information
if needed.

do you have order tracking?

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ORDERS AND PAYMENTS

HOW CAN I PAY FOR MY BYANNE PIECE?

Upon making a purchase, our sales associate
would provide the necessary information on how
to process payment for your jewelry.

DOES BYANNE SHIP WORLDWIDE?

We are currently working on providing
worldwide shipping to our clients far and wide.

CARE AND Repair

HOW CAN I CARE FOR MY BYANNE JEWELLERY?

Store your jewelry in a clean, dry space when not
in use. Put every jewellery in its jewellery box to
prevent scratching and avoid any contact with
moisture.

CAN I RESIZE MY BYANNE PIECE?

Most of our pieces can be resized, please fill the
contact us form or send a WhatsApp message
and a sales associate will provide all the
necessary information.

CAN I BRING A DAMAMGED BYANNE PIECE FOR REPAIR?

We offer repair services; please note however
that some damages are final and nothing will be
done in such instances.